সিটিসেল জুম আল্ট্রা স্পিড সম্পর্কিত বিস্তারিত

What is Zoom™ Ultra service?
Ultra is the new and upgraded package from Zoom™ high-speed wireless internet service that runs on state-of-the-art EV-DO technology, the evolution from CDMA 1X technology. You can experience download speeds of up to 512 Kbps, and the Zoom™ Ultra connection enables you to access this high-speed internet by simply connecting to your laptop or desktop computer.

How is Zoom™ Ultra service different from conventional internet services?
Zoom™ Ultra provides never-before internet speeds on the move, and plug-and-play service through a versatile USB interface. Like all other Zoom products, it offers mobility, and moreover, the high speeds facilitate a superior internet browsing experience with video streaming, video surveillance, and rich media content.

Where can you get Zoom™ Ultra service coverage?
Initially you can enjoy Zoom™ Ultra service in select areas within Dhaka city including Motijheel, Dhanmondi, Banani, Gulshan, Baridhara and Uttara. You will continue to get Zoom™ 1X service throughout Bangladesh as well since this Modem is downward compatible with Zoom’s 1X network, ensuring connectivity across 64 districts. For coverage details, please visit http://www.citycell.com or contact our Helpline.

Where can you purchase a Zoom™ Ultra connection and modem?
There are several attractive bundles and monthly data plans to suit your specific needs. These are available at the three Citycell Customer Care Centers (Mohakhali, Kakrail & Kalabagan) of Dhaka, Zoom™ Zone at Bashundhara City Shopping Complex and 14 other Zoom™ Points in Dhaka city. Please visit http://www.citycell.com or contact our Helpline for details.

How do you install the Ultra Modem driver?
The Huawei Ultra Modem (EC169) is a ‘plug and play’ device. That means you can just insert the modem in the USB slot of your computer, and your computer will automatically detect the driver. For details, please see the Starter Guide included with your device pack.

Do you get any warranty for my Huawei Ultra Modem?
The Huawei Ultra Modem (EC169) comes with the standard 1 year warranty.

How do you choose Zoom™ Ultra or Zoom™ 1X service?
Once you open the software, go to Tools > Options > Network. Choose ‘Hybrid’ network type and let the device choose the best network for you.

How do you use Voice and SMS service on my Zoom™ Ultra Modem?
From the software window, go to Tools > Options > Network. Choose ‘Hybrid’ and then ‘Apply’. Now you can use the voice and SMS service through the designated tabs, using PC voice.

How can you get to know about my Bill?
For current Bill and usage information, SMS ‘Bill’ to 7678 or log on to http://www.citycell.com/onlineselfcare. For monthly bill information through email, you can subscribe to Citycell’s e-Bill service.

How can you pay my Bills?
You can pay your Bills at any of our Customer Care Centers or Customer Care Points, all branches of AB Bank, Dhaka Bank, Dutch Bangla Bank, or by recharging Citycell Cash-cards, or through ‘Auto-Debit’ Instruction facility (available for Standard Chartered Bank and Dutch Bangla Bank account holders) or through ‘Bills Pay’ facillity of HSBC and Dutch Bangla Bank booths.

What will happen if you cross my usage limit within a Bill cycle?
Extra usage above the limit in a Bill cycle will be charged as per the applicable ‘Charge for Additional Usage’ of the respective plan. Extra usage charge is not applicable for the Unlimited Plan.

How can you avoid being disconnected?
As long as you are within your Monthly Data Usage limit and you pay the specified Bill amount in due time, you can avoid getting disconnected. Zoom™ Ultra users will get disconnected upon exceeding their credit limit. The credit limit for each Plan is double the respective Monthly Subscription amount. To increase your credit limit, please deposit the desired additional amount as Security Deposit.

What is the Fair Use Policy?
The Citycell Fair Use Policy is designed to make sure that our Zoom service offers all of our data customers optimum value in terms of speed and reliability, whenever they use it. As per the Policy, Citycell reserves the right to restrict the data transfer rates of any customer (on the Unlimited Product) if we believe they are using the service inappropriately, affecting other users’ experience. The Fair Use Policy only affects a very small number of users on the network.

Where can you get after-sales service for Zoom™ Ultra?
Our nationwide network of Customer Care Centres and Points are equipped to provide after-sales service for your Zoom™ Ultra connection and device. Please visit http://www.citycell.com or contact our Helpline for details.

কোথায় গেলে পাবেনঃ
Citycell Customer Care Centres
Mohakhali: Pacific Centre, 14 Mohakhali C/A
Kakrail: 81 Kakrail
Kalabagan: Yakub South Centre, 1st floor, 156 Mirpur Road, Kalabagan
Zoom Zone
Bashundhara City, Level - 1, Block - B, Shop - 23, 24, 33, 34, Panthapath
Zoom Points
Ninesa view. Shop # 326, 2nd floor, Rupayan Center, Dhaka 1212
Amena Electro Tel. Shop # 191, 1St Floor, Farmview Super Market, Farmgate, Tejgaon.
Cell World. Shop # 45 (Ground Floor), Rajuk Commercial Com. Sector-7, Uttara. Dhaka 1230
Easy Tel. K96, Progoti Sarani, Kuril Bishwaroad, Badda, Dhaka 1229
Anirban Distribution. 9/C, Motijheel C/A, Shahnewaz bhaban, Dhaka 1203
Mobile House. 201-204, Orchid Plaza, Mirpur Road, Dhanmondi, Dhaka
Smart Tone. 21/1, Huq Mansion, Zigatala, Dhaka-1209
Bushra Phone. 546, Motaleb Plaza, 4th Floor, Hatirpul, Dhaka
Shohagh Telecom. P-1, Noor Jahan Road, Mohammadpur, Dhaka
Zass Telecom. 95, New Elephant Road, City Super Market, Dhaka 1205
M.S.N Telecom. 449 Orchard Point, Dhanmondi
Ankur Distribution. 61/3 BCC Road, Wari, Dhaka 1211

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সিটিসেল জুম আল্ট্রা স্পিড সম্পর্কিত বিস্তারিত পোষ্টটি নীল লাল সবুজ-এর উদ্দেশ্যে উৎসর্গকৃত।