অনুগ্রহ করে অপেক্ষা করুন। ছবি আটো ইন্সার্ট হবে।
I HOPE THOSE WHO READ MY BANGLA BLOG, KNOW ABOUT MY TRAGEDY. I submitted a complain to feedbank department. The complain reference number 503122.
I have the following information of the TT
Investigation Reference number BCN 7089990
A)BENEFICIARY NAME:ROYAL HOMES LIMITED
B)ACCOUNT NUMBER DEBITED:G010004600093008
C)CURRENCY/AMOUNT:/BDT 58,335.00
D)VALUE DATE:17-MAR-2010
E)REFERENCE NUMBER ACROSS WHICH THE FUNDS WERE CREDITED TO THE ULTIMATE BENEFICIARY: TT34988880463788
F)EXECUTION DATE:18-MAR-2010
International TTs and Drafts
Sent: 16/03/2010 at 12:09:28
From: MR MD NURUL ISLAM CHOWDHURY CRN:792496049
Subject: International - Telegraphic Transfer
Message: Customer MR MD NURUL ISLAM CHOWDHURY with 4560045016259094 would like to make a Telegraphic Transfer
Austrac Address: 2 ASHMORE ROAD BELLEVUE HEIGHTS 5050 SA AUSTRALIA
Order Date: Pay no earlier than 16/03/2010
Receipt Number: 984793
Lodgement Number: 349888804
Beneficiary Name: ROYAL HOMES LIMITED
Beneficiary Address:
Passport/Citizen Card Number:
Beneficiary Branch Number: 0021
Beneficiary Account Number/IBAN: 0320000016
Beneficiary Bank: THE TRUST BANK LTD
Beneficiary Bank Branch Address: SYLHET CORPORATE BRANCH, CHOWHATTA, SYLHET
Beneficiary Telephone Number: -
Destination Country: Bangladesh
Currency: BDT
Conversion Preference:
Rate: 59.7690
Amount in Foreign Currency: 58,335
Amount in Australian Dollars: 976.00
Processing Fee: 24.00
Total (Australian Dollars): 1,000.00
Message to Beneficiary: THIS IS DR. MD. NURUL ISLAM CHOWDHURY, & PAPIA SULTANA CHOWDHURY, FOR PLOT 5103
Chinese Identification Card Number:
Commodity code: 890
Commodity Description: BECAUSE I BORROWED THIS MONEY
Your Home Address: 2 ASHMORE ROAD BELLEVUE HEIGHTS 5050 SA AUSTRALIA
Response from the Destination Bank’s E-Mail I Pasted Below
RE: ANZ BANK TT NUMBER- TT34988880463788
Tuesday, 27 April, 2010 9:26 PM
From: "Mahfuzul Hoque Talukder"
To: "MD. NURUL ISLAM CHOWDHURY"
Dear Sir,
We have gone through your mail and verified your all relevant references of your mail.
As we have mentioned earlier, our Head Office receive all foreign TT's. So, we have communicated with Head Office as soon as we have received the mail from you. But, they have again confirmed us that no remittances was received in the reference no ANZ BANK TT NUMBER- TT34988880463788.
We have tried our level best to find out the TT's status but we are extremely sorry to say you that your remittance didn't reach to us.
Regards,
Md. Mahfuzul Hoque Talukder
Senior Officer
Sylhet Corporate Branch
Mob: +8801911 613376
Subject: RE: Our Ref : BCN7089990/LD
Message:
Wednesday, 7 April, 2010 11:02 PM
From: "Mahfuzul Hoque Talukder"
To: MD. NURUL ISLAM CHOWDHURY"
Dear Sir,
We have gone through your mail and checked Royal Homes Ltd. But we have not got any amount credited to Royal Homes account regarding your payment. We have also contacted with International Division of our bank which deals with Foreign Remiitance payment. They have also confirmed that they have not received any such payment.
Please confirm us in which mode you have sent the payment. Be informed that our bank receives payment either in SWIFT format or in Foreign Drafts.
Thanks,
Regards
Md. Mahfuzul Hoque Talukder
Senior Officer
Sylhet Corporate Branch
Mob: 01911 613376
Answer From ANZ Bank
Sent: 09/04/2010 at 22:04:10
From: Lekha Devadas
Subject: Our Ref : BCN7089990/LD
Message: 09/04/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 30/03/2010, regarding your International Payment dated 16/03/2010.
Please note, we are contacting the bank regarding credit confirmation of the payment and we will keep you updated as soon as we receive any response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
30/03/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 30/03/2010, regarding your International Payment dated 16/03/2010.
We confirm sending your payment in the amount of BDT58335,00 to CITI BANK, in favour of THE TRUST BANK LTD account number 0320000016 in the name of ROYAL HOMES LIMITED on 17/03/2010 under our Transaction Reference TT34988880463788.
We would be more than happy to generate an enquiry to the beneficiary bank to obtain confirmation that the beneficiary's account has been credited; however we will charge a fee of AUD25.00 for each enquiry. In addition there will likely be fees levied by the overseas bank(s) involved in the settlement of this transaction.
In this regard, our Terms and Conditions state:
(7) Where the funds are not available for payment to the beneficiary by the Expected Time, you may request that ANZ generate, on your behalf, an enquiry into the delay ('Enquiry'). Where the delay is not caused by ANZ, you indemnify ANZ for all or any costs or expenses incurred by ANZ as a result of generating, carrying out and completing the Enquiry.
Please refer to pages 9 and 10 in the following link for a full explanation of the fees and charges relating to ANZ International Transactions.
Click This Link
May we suggest that you ask the beneficiary to recheck his/her account for this amount less any processing charges, which may have been deducted by the overseas bank(s).
If you would prefer that we proceed with this investigation, please confirm by SecureMail and we will initiate the enquiry.
If you have any further questions, please don't hesitate to contact again by SecureMail.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
After getting this mail, I request ANZ for an investigation even in charge of AUD$25, Which gave me no benefit rather than wasting of some more money.
THEN I tried to contact several time over phone but did not get any good response from ANZ.
Then I went to ANZ Loxton Branch, where Mrs. Sharon Dempsey helped me a lot to make call to several departments of ANZ over 2-3 weeks for 3 times. But, even then she failed to get any response from ANZ.
I got some more secure mail from ANZ LIKE this
From: Lekha Devadas
Sent: 21/05/2010 at 15:27:44
Subject: Our Reference : BCN7089990/LD
Message: 21/05/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 18/05/2010, regarding your International Payment dated 16/03/2010.
Please note we have sent another message to the bank to re confirm the details of credit to the beneficiary and we will keep you updated as soon as you receive a response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 02/06/2010 at 21:29:08
Subject: Our Reference : BCN7089990/LD
Message: 02/06/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 18/05/2010, regarding your International Payment dated 16/03/2010.
Pleasen note, even after trying to contact the bank several times, we have not received a favourable response from them.
We will keep you updated once we receive any response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 21/06/2010 at 22:23:35
Subject: RE: Our Reference : BCN7089990/LD
Message: 21/06/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 18/06/2010, regarding your International Payment dated 16/03/2010.
Please note, till date we have not received any response from the bank regarding your payment dated 16/03/2010.
We will keep you updated once we receive any response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 06/08/2010 at 20:04:23
Subject: Our Reference : BCN7089990/LD
Message: 06/08/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 28/07/2010, regarding your International Payment dated 16/03/2010.
Please be advised that we have once again contacted the bank and we will revert as soon as we receive a response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 25/08/2010 at 23:15:25
Subject: Our Ref : BCN7089990/LD
Message: 25/08/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 28/07/2010, regarding your International Payment dated 16/03/2010.
Please note, even this time there has been no response from the bank evebn afer trying to contact the bank over phone.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
Except Lekha Devadas all others replied my mails carelessly like below:-
From: Danica Miletic
Sent: 27/08/2010 at 11:52:46
Subject: RE: Our Ref : BCN7089990/LD
Message: The message below was received for skill High and has been Replied and Forwarded
Thank you for your SecureMail regarding your International Money Transfer.
Your request has been forwarded to ANZ International Services. ANZ International Services will contact you shortly in relation to your SecureMail.
Should this matter be considered urgent, please contact ANZ International Services directly, on 1800 681 683, Monday to Friday between 8.00am and 7.00pm (AEST) or from overseas on +613 9683 9999 and they will transfer you to ANZ International Services.
If you have any further enquiries, please contact the Customer Service Team at ANZ Internet Banking via SecureMail. The Customer Service Team at ANZ Internet Banking provides support 24 hours a day, 7 days a week.
Any advice provided does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.
Regards,
Dani
Customer Service Consultant
ANZ Internet Banking
I think I got 23 of mails like this and probably they even did not read my mail. So, I am very frustrated with so poor customer service of ANZ. Can you please let me know what can I do. Because I directly talked with the manager of trustbanklimited & He confirmed me that he did not get money. He also gave the phone to Mr. Md. Mahfuzul Hoque Talukder Senior Officer
Sylhet Corporate Branch , Mob: +8801911 613376
Who also confirmed that they did not get the money yet.
complain reference number 503122.
I have the following information of the TT
Investigation Reference number BCN 7089990
A)BENEFICIARY NAME:ROYAL HOMES LIMITED
B)ACCOUNT NUMBER DEBITED:G010004600093008
C)CURRENCY/AMOUNT:/BDT 58,335.00
D)VALUE DATE:17-MAR-2010
E)REFERENCE NUMBER ACROSS WHICH THE FUNDS WERE CREDITED TO THE ULTIMATE BENEFICIARY: TT34988880463788
F)EXECUTION DATE:18-MAR-2010
International TTs and Drafts
Sent: 16/03/2010 at 12:09:28
From: MR MD NURUL ISLAM CHOWDHURY CRN:792496049
Subject: International - Telegraphic Transfer
Message: Customer MR MD NURUL ISLAM CHOWDHURY with 4560045016259094 would like to make a Telegraphic Transfer
Austrac Address: 2 ASHMORE ROAD BELLEVUE HEIGHTS 5050 SA AUSTRALIA
Order Date: Pay no earlier than 16/03/2010
Receipt Number: 984793
Lodgement Number: 349888804
Beneficiary Name: ROYAL HOMES LIMITED
Beneficiary Address:
Passport/Citizen Card Number:
Beneficiary Branch Number: 0021
Beneficiary Account Number/IBAN: 0320000016
Beneficiary Bank: THE TRUST BANK LTD
Beneficiary Bank Branch Address: SYLHET CORPORATE BRANCH, CHOWHATTA, SYLHET
Beneficiary Telephone Number: -
Destination Country: Bangladesh
Currency: BDT
Conversion Preference:
Rate: 59.7690
Amount in Foreign Currency: 58,335
Amount in Australian Dollars: 976.00
Processing Fee: 24.00
Total (Australian Dollars): 1,000.00
Message to Beneficiary: THIS IS DR. MD. NURUL ISLAM CHOWDHURY, & PAPIA SULTANA CHOWDHURY, FOR PLOT 5103
Chinese Identification Card Number:
Commodity code: 890
Commodity Description: BECAUSE I BORROWED THIS MONEY
Your Home Address: 2 ASHMORE ROAD BELLEVUE HEIGHTS 5050 SA AUSTRALIA
Response from the Destination Bank’s E-Mail I Pasted Below
RE: ANZ BANK TT NUMBER- TT34988880463788
Tuesday, 27 April, 2010 9:26 PM
From: "Mahfuzul Hoque Talukder"
To: "MD. NURUL ISLAM CHOWDHURY"
Dear Sir,
We have gone through your mail and verified your all relevant references of your mail.
As we have mentioned earlier, our Head Office receive all foreign TT's. So, we have communicated with Head Office as soon as we have received the mail from you. But, they have again confirmed us that no remittances was received in the reference no ANZ BANK TT NUMBER- TT34988880463788.
We have tried our level best to find out the TT's status but we are extremely sorry to say you that your remittance didn't reach to us.
Regards,
Md. Mahfuzul Hoque Talukder
Senior Officer
Sylhet Corporate Branch
Mob: +8801911 613376
Subject: RE: Our Ref : BCN7089990/LD
Message:
Wednesday, 7 April, 2010 11:02 PM
From: "Mahfuzul Hoque Talukder"
To: MD. NURUL ISLAM CHOWDHURY"
Dear Sir,
We have gone through your mail and checked Royal Homes Ltd. But we have not got any amount credited to Royal Homes account regarding your payment. We have also contacted with International Division of our bank which deals with Foreign Remiitance payment. They have also confirmed that they have not received any such payment.
Please confirm us in which mode you have sent the payment. Be informed that our bank receives payment either in SWIFT format or in Foreign Drafts.
Thanks,
Regards
Md. Mahfuzul Hoque Talukder
Senior Officer
Sylhet Corporate Branch
Mob: 01911 613376
Answer From ANZ Bank
Sent: 09/04/2010 at 22:04:10
From: Lekha Devadas
Subject: Our Ref : BCN7089990/LD
Message: 09/04/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 30/03/2010, regarding your International Payment dated 16/03/2010.
Please note, we are contacting the bank regarding credit confirmation of the payment and we will keep you updated as soon as we receive any response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
30/03/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 30/03/2010, regarding your International Payment dated 16/03/2010.
We confirm sending your payment in the amount of BDT58335,00 to CITI BANK, in favour of THE TRUST BANK LTD account number 0320000016 in the name of ROYAL HOMES LIMITED on 17/03/2010 under our Transaction Reference TT34988880463788.
We would be more than happy to generate an enquiry to the beneficiary bank to obtain confirmation that the beneficiary's account has been credited; however we will charge a fee of AUD25.00 for each enquiry. In addition there will likely be fees levied by the overseas bank(s) involved in the settlement of this transaction.
In this regard, our Terms and Conditions state:
(7) Where the funds are not available for payment to the beneficiary by the Expected Time, you may request that ANZ generate, on your behalf, an enquiry into the delay ('Enquiry'). Where the delay is not caused by ANZ, you indemnify ANZ for all or any costs or expenses incurred by ANZ as a result of generating, carrying out and completing the Enquiry.
Please refer to pages 9 and 10 in the following link for a full explanation of the fees and charges relating to ANZ International Transactions.
Click This Link
May we suggest that you ask the beneficiary to recheck his/her account for this amount less any processing charges, which may have been deducted by the overseas bank(s).
If you would prefer that we proceed with this investigation, please confirm by SecureMail and we will initiate the enquiry.
If you have any further questions, please don't hesitate to contact again by SecureMail.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
After getting this mail, I request ANZ for an investigation even in charge of AUD$25, Which gave me no benefit rather than wasting of some more money.
THEN I tried to contact several time over phone but did not get any good response from ANZ.
Then I went to ANZ Loxton Branch, where Mrs. Sharon Dempsey helped me a lot to make call to several departments of ANZ over 2-3 weeks for 3 times. But, even then she failed to get any response from ANZ.
I got some more secure mail from ANZ LIKE this
From: Lekha Devadas
Sent: 21/05/2010 at 15:27:44
Subject: Our Reference : BCN7089990/LD
Message: 21/05/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 18/05/2010, regarding your International Payment dated 16/03/2010.
Please note we have sent another message to the bank to re confirm the details of credit to the beneficiary and we will keep you updated as soon as you receive a response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 02/06/2010 at 21:29:08
Subject: Our Reference : BCN7089990/LD
Message: 02/06/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 18/05/2010, regarding your International Payment dated 16/03/2010.
Pleasen note, even after trying to contact the bank several times, we have not received a favourable response from them.
We will keep you updated once we receive any response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 21/06/2010 at 22:23:35
Subject: RE: Our Reference : BCN7089990/LD
Message: 21/06/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 18/06/2010, regarding your International Payment dated 16/03/2010.
Please note, till date we have not received any response from the bank regarding your payment dated 16/03/2010.
We will keep you updated once we receive any response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 06/08/2010 at 20:04:23
Subject: Our Reference : BCN7089990/LD
Message: 06/08/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 28/07/2010, regarding your International Payment dated 16/03/2010.
Please be advised that we have once again contacted the bank and we will revert as soon as we receive a response.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
From: Lekha Devadas
Sent: 25/08/2010 at 23:15:25
Subject: Our Ref : BCN7089990/LD
Message: 25/08/2010
Attention: MR MD NURUL ISLAM CHOWDHURY
Dear Sir/Madam
We refer to your SecureMail message dated 28/07/2010, regarding your International Payment dated 16/03/2010.
Please note, even this time there has been no response from the bank evebn afer trying to contact the bank over phone.
For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
Except Lekha Devadas all others replied my mails carelessly like below:-
From: Danica Miletic
Sent: 27/08/2010 at 11:52:46
Subject: RE: Our Ref : BCN7089990/LD
Message: The message below was received for skill High and has been Replied and Forwarded
Thank you for your SecureMail regarding your International Money Transfer.
Your request has been forwarded to ANZ International Services. ANZ International Services will contact you shortly in relation to your SecureMail.
Should this matter be considered urgent, please contact ANZ International Services directly, on 1800 681 683, Monday to Friday between 8.00am and 7.00pm (AEST) or from overseas on +613 9683 9999 and they will transfer you to ANZ International Services.
If you have any further enquiries, please contact the Customer Service Team at ANZ Internet Banking via SecureMail. The Customer Service Team at ANZ Internet Banking provides support 24 hours a day, 7 days a week.
Any advice provided does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.
Regards,
Dani
Customer Service Consultant
ANZ Internet Banking
I think I got 23 of mails like this and probably they even did not read my mail. So, I am very frustrated with so poor customer service of ANZ. Can you please let me know what can I do. Because I directly talked with the manager of trustbanklimited & He confirmed me that he did not get money. He also gave the phone to Mr. Md. Mahfuzul Hoque Talukder Senior Officer
Sylhet Corporate Branch , Mob: +8801911 613376
Who also confirmed that they did not get the money yet.
