What Is A+ Certification?
The A+ certification program was developed by the Computing Technology Industry
Association (CompTIA) to provide an industry-wide means of certifying the competency of
computer service technicians. The A+ certification is granted to those who have attained the
level of knowledge and troubleshooting skills that are needed to provide capable support in
the field of personal computers. It is similar to other certifications in the computer industry,
such the Cisco Certified Network Associate (CCNA) program and the Microsoft certification
programs. The theory behind these certifications is that if you need to have service performed
on any of their products, you would sooner call a technician who has been certified in one of
the appropriate certification programs than just call the first “expert” in the phone book.

The A+ certification program was created to offer a wide-ranging certification, in the
sense that it is intended to certify competence with personal computers from many different
makers/vendors. You must pass two tests to become A+ certified:
• The A+ 220-801 exam, which covers basic computer concepts, PC hardware, basic net-
working, soft skills (such as customer service), and safety
• The A+ 220-802 exam, which covers operating systems, security, mobile devices, and
troubleshooting

You don’t have to take the 220-801 and the 220-802 exams at the same time. The A+
certification is not awarded until you’ve passed both tests.
Why A+?
• Over 900,000 A+ Certified IT Professionals
• Among Top 10 certifications in the industry (DICE TechRepublic, New Horizons)
• Companies such as Ricoh, Dell and CompuCom Have Made A+ Certification Mandatory
• U.S. DoD 8570.1 Mandates A+ Certification for Level I Technical Personnel in Information Assurance
• CompTIA A+ Certified by ISO and Accredited by the American National Standards Institute (ANSI)
A+ Exam Details :
Certification Requirement 2 exams
Exam Numbers • 220-801
• 220-802
Length Maximum of 90 questions; 90 minutes to take the exam
Recommended Experience 12 months hands-on lab or field experience
Passing Score • 220-801: 675
• 220-802: 700
• (Scale of 900)

It Pays to Get Certified

In a digital world, digital literacy is an essential survival skill. Certification
proves you have the knowledge and skills to solve business problems in
virtually any business environment. Certifications are highly valued credentials that qualify
you for jobs, increased compensation, and promotion.



CompTIA A+ Objectives
A+ 220-801
A+ 220-802
PC Hardware
Operating Systems

Networking Security
Laptops Mobile Devices
Printers Troubleshooting
Operational Procedures


Course Outline A+
Part I 220-801

Lesson 1 Motherboards, Processors, and Memory
 Identifying Components of Motherboards
 Identifying Purposes and Characteristics of Processors
 Identifying Purposes and Characteristics of Memory
 Identifying Purposes and Characteristics of Cooling Systems
Lesson 2 Storage Devices and Power Supplies
 Identifying Purposes and Characteristics of Storage Devices
 Identifying Purposes and Characteristics of Power Supplies
Lesson 3 Peripherals and Expansion
 Installing and Configuring Expansion Cards
 Identifying Characteristics of Connectors and Cables
 Input Devices
 Multimedia Input Devices
 Output Devices
Lesson 4 Display Devices
 Understanding Display Types and Settings
 Understanding Video Standards and Technologies
Lesson 5 Custom Configurations
 Graphic and CAD/CAM Design Workstations
 Audio/Video Editing Workstations
 Virtualization Workstations
 Gaming PCs
 Home Theater PCs
 Standard Thick Clients
 Thin Clients
 Home Server PCs
Lesson 6 Networking Fundamentals
 Understanding Networking Principles
 Identifying Common Network Hardware
Lesson 7 Introduction to TCP/IP
• Understanding TCP/IP
Lesson 8 Installing Wireless and SOHO Networks
 Understanding Wireless Networking
 Installing and Configuring SOHO Networks
Lesson 9 Understanding Laptops
 Understanding Laptop Architecture
 Disassembling and Reassembling Laptops
Lesson 10 Installing and Configuring Printers
 Understanding Printer Types and Processes
 Installing and Configuring Printers
 Performing Printer Maintenance and Upgrades
Lesson 11 Understanding Operational Procedures
 Understanding Safety Procedures
 Understanding Environmental Controls
 Demonstrating Professionalism
Part II 220-802
Lesson 12 Operating System Basics
 Understanding Operating Systems
 Going Virtual
Lesson 13 Operating System Administration
 Interacting with Operating Systems
 Control Panel
 Administrative Tools
 Disk Management
Lesson 14 Working with Windows 7
 Windows 7 Editions
 Installing Windows 7
 The Windows 7 Boot Sequences
 Windows 7 Features
 Windows 7 Administrative Tools
 Unique Control Panel Utilities
 Networking and Windows 7
 Windows 7 System Performance and Optimization
Lesson 15 Working with Windows Vista
 Windows Vista Editions
 Installing Windows Vista
 The Windows Vista Boot Sequences
 Windows Vista Features
 Windows Vista Administrative Tools
 Unique Control Panel Utilities
 Networking and Windows Vista
 Vista System Performance and Optimization
Lesson 16 Working with Windows XP
 Installing the Operating System
 Upgrading the Operating System
 Performing a Repair Install
 The XP Boot Sequences
 Windows XP Features
 Windows XP Administrative Tools
 Unique Control Panel Utilities
Lesson 17 Security
 Common Prevention Methods
 Common Security Threats
 Workstation Security Best Practices
 Destruction and Disposal Methods
 Securing a SOHO Wireless Network
 Securing a SOHO Wired Network

Lesson 18 Mobile Devices
 Comparing Android to iOS
 Network Connectivity and Email
 Mobile Device Security
 Larger Mobile Devices
 Mobile Device Synchronization
Lesson 19 Troubleshooting Theory, OSs, and Security
 Understanding Troubleshooting Theory
 Troubleshooting Operating Systems
 Troubleshooting Security Issues
Lesson 20 Hardware and Network Troubleshooting
 Troubleshooting Core Hardware Issues
 Troubleshooting Laptops, Printers, and Networking
Performance-Based Questions Study

Certification Advances Your Career
The CompTIA A+ credential provides foundation-level knowledge and skills necessary for a career in PC repair and support.
The starting salary for CompTIA A+ Certified individuals can be as much as $65,000 per year.
Mandated/recommended by organizations worldwide such as Cisco, HP, and Ricoh,
the US State Department, and US government contractors such as EDS, General
Dynamics, and Northrop Grumman.
Here are some of the primary benefits individuals report from becoming A+ certified:
More efficient troubleshooting
Improved career advancement
More insightful problem solving
More than 850,000 individuals worldwide are CompTIA A+ certified.
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